Privacy Policy for Fenix Services
Effective Date: 11. 04. 2025
🔧 Short Version – Client Offer
Professional Heating System Care Plan
Designed for advanced and complex heating systems that require ongoing professional management - not just basic servicing.
✅ What You Get
-
✔ Annual full system service (not just the boiler)
-
✔ Ongoing system optimisation (controls, zoning, efficiency)
-
✔ Call-outs included
-
✔ Labour for repairs included
-
✔ Priority support
👉 You don’t pay for call-outs or labour - only parts if required.
⚙️ Who This Is For
This plan is ideal for properties with:
-
multi-zone heating systems
-
underfloor heating (UFH)
-
hot water cylinders
-
advanced controls (smart, OpenTherm, weather comp)
-
or generally complex heating setups
👉 If your system needs proper management - this is for you.
⚠️ What’s Not Included
-
Parts and materials
-
Major upgrades or redesign
-
Pre-existing faults or poor system condition
-
System cleaning (e.g. flushing) if required
👉 We’ll always explain and agree on any additional costs before work is carried out.
🔍 Before You Join
-
If we installed your system → you’re good to go
-
If not → a pre-contract system check is required
👉 This ensures your system is suitable and avoids future issues.
⚖️ Fair Use
This is a professional support plan - not unlimited repair cover.
👉 It’s designed for normal system operation, not ongoing unresolved issues or neglected systems.
💬 Simple and Transparent
-
No call-out fees
-
No labour charges
-
No hidden markups on parts
👉 Just proper service, done properly.
Fenix Services
Email: info@fenixsrvices.co.uk
Phone: +44 778 417 6578