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Writer's pictureTomas Duczman

How to Create an Ideal Heating System? Behind the Scenes of a Heating Engineer's Work

Introduction

As a specialist in heating systems, my focus is on designing, installing, servicing, maintaining, and repairing systems for homes and light commercial settings. Over the years, I've noticed that my profession is often misunderstood – the term "engineer" is frequently misused, and people tend to confuse it with the role of an installer. While an installer may set up a system, an engineer is responsible for crafting and optimizing the entire heating system, based on calculations, energy efficiency understanding, and the proper implementation of all components.
In this blog post, I want to illuminate the key aspects of my job, the responsibilities I take on, and how my approach makes a difference in ensuring both comfort and energy efficiency in homes and businesses.


1. Who is the Heating Engineer?

A heating engineer is a true maestro in designing, installing, servicing, maintaining, and repairing heating systems for homes and small businesses. Often misunderstood, many people confuse an engineer with a plumber or installer. But let me tell you, while an installer might handle the setup, their role is worlds apart from an engineer's. Just because someone knows how to safely install a gas boiler doesn't mean they understand its intricate workings or why it operates the way it does.

As a heating engineer, my job involves a profound level of expertise. I don't just design and install heating systems – I ensure they run efficiently, safely, and with minimal energy use. That's why in my field, it's vital to tackle every project with a deep understanding of both the theory and practice of heating systems.


2. Installation – Precision and Expertise

New unvented cylinder installation, hot water system design, new boiler.

Design is just one piece of the puzzle, but the magic of an effective heating system lies in the installation. Every step must be executed with precision, based on solid groundwork. One of my most memorable projects involved upgrading the heating system in a historic manor house.

I was called upon to provide a quote for relocating and upgrading the heating system, including replacing the gas boiler. Upon arrival, I quickly realized the project was more complex than initially thought. The building was over 220 years old, with large Georgian-style sash windows, and a floor space of 250 m².

New boiler installation, heating design and service, unvented cylinder installation.

The existing boiler (Vaillant Ecomax 646, 46 kW) was struggling to heat the building efficiently. The client thought the problem was twofold – the boiler was old and possibly undersized. However, after my initial assessments, I had doubts. The heat loss of the building was significant, but not enough to justify such a large boiler.

After discussing potential energy-efficient solutions with the client, I explained that, for this project, I couldn't proceed without first conducting a room-by-room heat loss calculation. I made it clear that any other approach would involve too much risk for both me and the client, and the 46 kW boiler would likely be excessive for the building's needs.

Heating design, high-efficiency heating, alpha boiler, gas saver,  boiler installation.

A few weeks later, the client returned, asking for an estimated cost if he decided to proceed with my company. I reiterated that without a heat loss calculation, I couldn't even provide an estimate. The cost for the heat loss calculation was £xxx, after which the client would receive a comprehensive report that could be used to verify quotes from other companies.

The client made his decision quickly, and several days later, I conducted the heat loss calculation. The final report revealed that the building's total heat loss was just 22 kW – much lower than expected. However, many of the existing radiators were undersized.

Low-loss header, heating design, flue recovery, alpha boilers, boiler installation and service.

The client later shared that, among all the companies invited to quote, none had even mentioned conducting a heat loss calculation. Some had even suggested installing two 35 kW boilers – a solution that would have been both costly and inefficient.






3. Service and Maintenance – The Key to Longevity and Efficiency

Many people see heating installations as a one-time affair, expecting the system to work perfectly for years. However, to ensure a heating system runs efficiently for years, regular servicing and maintenance are crucial.

Service isn't just about changing filters or checking if everything is running smoothly. It involves a thorough diagnostic process to spot potential issues before they turn into costly repairs. Often, I find systems that have been neglected for years, leading to reduced efficiency, higher energy bills, and an increased risk of breakdowns.

For instance, I was once called to repair a boiler that had failed in the middle of winter. Upon inspection, I found the heat exchanger had become heavily scaled up – an issue that could have been easily detected during routine servicing. Instead of a minor fix, the client faced a much more expensive repair.

Regular maintenance also impacts safety. When it comes to gas boilers, neglecting servicing can lead to serious hazards like gas leaks or improper ventilation. For me, safety is always a top priority, and during every service, I thoroughly check all key components of the system.

Additionally, modern technologies can help monitor heating systems in real-time. Smart management systems allow users to track efficiency, and in case of issues, the system will immediately alert the user or technician. This allows for swift action, preventing major failures.

In conclusion, service and maintenance are investments that pay off in the long run. With regular check-ups, the system operates efficiently, safely, and without unexpected breakdowns.




4. Repairs and Problem-Solving – Quick Response and Effectiveness

Every heating system, no matter how well-designed or installed, will eventually need a repair. As a heating engineer, much of my work revolves around resolving issues that pop up unexpectedly – like when a boiler breaks down in the middle of winter.

Repairs aren't just about fixing faults; they also require identifying the root cause of the problem. The goal is not just to patch things up but to ensure that the same issue doesn't recur in the future. This requires an in-depth understanding of how heating systems work and experience in diagnosing both common and uncommon problems.

One of the more interesting cases I dealt with was a home where the residents had been complaining for years about uneven heating. After conducting an inspection, I discovered that the issue stemmed from improperly adjusted flow rates in the radiator system and an outdated mixing valve. I suggested modernizing key components, which not only solved the problem but also significantly reduced heating bills.

On another occasion, I was called to a home where the gas boiler kept shutting off. After checking the system and power supply, I discovered that fluctuating gas pressure in the network was the cause of the issue. By coordinating with the gas supplier, we were able to resolve the problem, saving the client from having to replace the boiler, which would have been an unnecessary expense.

In such situations, technical knowledge is essential, but so is communication with the client. Often, clients are stressed, and a lack of heating or hot water can be a serious inconvenience, especially during colder months. It's important to clearly explain the problem, the steps involved in the repair, and the expected timeline for resolution.

In conclusion, repairs and problem-solving require quick action, efficiency, and a responsible approach. This ensures that the heating system is restored to full functionality, and the client can rely on me to handle the situation professionally.




5. Professionalism and Trust – The Foundations of My Work

In my field, success is not only determined by technical skills. Trust is key – both in the quality of the work and the person carrying it out. Clients trust me with their homes, investing time and money into solutions that aim to improve their comfort. That's why my approach to every project is built on a few fundamental principles.

First, responsibility. Every decision, from choosing materials to the final system test, must be well thought out and based on solid data. I know that mistakes in this work can be costly for both me and the client, so I always aim to act with precision and anticipate potential issues.

Second, innovation. Heating technology is advancing rapidly. Modern boilers, heat pumps, and heating management systems not only improve efficiency but also reduce COâ‚‚ emissions. As an engineer, I strive to stay up-to-date with the latest solutions and propose them where they can bring real benefits.

Third, transparency. I always communicate openly about the solutions I recommend and the reasons behind them. Clients deserve complete information to make informed decisions. For example, on one project, the client insisted on installing a larger boiler, even though my analysis indicated lower heat demand. By explaining the data from the heat loss calculation, I was able to convince them to opt for a more suitable solution, ultimately saving them a significant amount of money.

Finally, client care. I treat every customer as an individual, understanding that their needs vary depending on the building, budget, and lifestyle. Client satisfaction is the best recommendation, and seeing people enjoy the warmth in their homes is the greatest reward for my work.



In conclusion, my mission as a heating engineer is to provide solutions that are not only effective and modern but also tailored to the real needs of my clients. This is why I am proud of every project I undertake.

 

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